Shipping policy
Shipping Policy
Effective Date: September 28, 2024
1. Shipping Locations
We currently ship within Canada. If you do not see your location listed, please contact us at info@j3hws.com.
2. Processing Time
Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons.
3. Shipping Methods and Costs
We offer several shipping options to meet your needs:
- Standard Shipping: 21.99 (depending on weight and location)
- Express Shipping: 31.99 (depending on weight and location)
- International Shipping: Unavailable at this time.
Shipping costs will be calculated at checkout based on your location and selected shipping method.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number.
5. Delivery Issues
If your package does not arrive within the estimated delivery time, please contact us at info@j3hws.com or 780-835-7438. We will do our best to resolve the issue.
6. Damaged or Missing Items
If your order arrives damaged or an item is missing, please notify us within 5 business days of delivery. We will work with you to resolve the issue.
7. Return Policy
For information on returns, please refer to our refund policy in the website.
8. Contact Us
If you have any questions about our shipping policy, please reach out to us at info@j3hws.com or 780-835-7438.