Frequently Asked Questions
Product Usage, Safety, Features
How do I choose the right product for my needs?
There are several ways you can find the correct products for your needs. You could see your family doctor or specialist and ask for a list or prescription of what is needed. Get an assessment through this link.
You could also make an appointment with us to discuss any products recommended to you or that you think you need or want and we will either refer you to your Doctor or we will refer you to have an assessment or we will help you find something in store.
Do you carry products for specific medical conditions (e.g., arthritis, diabetes, post-surgery)?
Yes, we offer a wide range of products tailored for various medical conditions such as arthritis, diabetes, and post-surgery recovery. Please visit our product categories or contact us for personalized assistance.
What if I need a product that isn’t listed on your website?
If you need a product not listed on our website, please contact us. We can often source specific items or recommend suitable alternatives.
How do I properly use this product?
Each product comes with detailed instructions. For additional help, we offer product training and can guide you through the proper use either in person or through online consultations.
Are these products safe for use with certain medical conditions?
Our products are selected with safety in mind. However, we recommend consulting with your healthcare provider before using any product to ensure it’s suitable for your condition.
What are the care instructions for cleaning and maintenance?
Care instructions vary by product. Please refer to the manual provided or visit our website’s product page for specific cleaning and maintenance guidelines.
Services & Warranty
Do you offer delivery or home setup services?
Yes, we offer delivery and home setup services for many of our products. Please view services online or contact us to discuss availability and fees.
Do you provide product training or setup services?
Yes, we provide training and setup services to ensure you are comfortable using your new equipment. This can be arranged at your home or in our store.
Do you offer warranties or guarantees on your products?
Most of our products come with a manufacturer’s warranty. Please check the product details for specific warranty information.
Do you provide support for caregivers?
Yes, we offer resources and training sessions specifically for caregivers to help them understand and use our products effectively in their caregiving roles.
Can I schedule a consultation to discuss my needs?
Absolutely! We offer consultations to discuss your specific needs and help you find the right solutions. Please contact us to schedule an appointment.
Can I see or try the product in-store before purchasing?
Yes, we have many products available for demonstration in our store. You can test them out and speak with our staff to ensure the product meets your needs.
What should I expect at a fitting?
At a fitting, our trained staff will measure and assess your needs to ensure a proper fit. We will explain how to use the product and answer any questions you may have.
Payments & Returns
How quickly can I receive my order?
Delivery times depend on the product and your location. In-stock items typically ship within 1-3 business days. For specific delivery estimates, please contact us.
Do you offer payment plans or financing options?
Yes, we offer several financing options to make purchasing easier. Please speak with a team member for details on our available plans.
Are there any discounts for bulk purchases or specific customer groups (e.g., seniors, veterans)?
We offer discounts for bulk purchases and for specific customer groups like seniors and veterans. We have a monthly seniors day that will be set monthly with 10% OFF. Please inquire with our sales team about current offers.
Are your products covered by insurance, AADL, WCB, or some other funding?
Many of our products are eligible for coverage through insurance, AADL, WCB, and other funding sources. We can help you navigate these options and provide necessary documentation.
Do you accept Health Savings Accounts (HSAs) or Flexible Spending Accounts (FSAs) for payment?
We do not currently offer direct billing to insurance or health spending accounts. However, we are happy to provide you with the necessary receipts and documentation so you can submit a claim for reimbursement according to your policy guidelines.
What is your return or exchange policy?
We offer a flexible return and exchange policy within 30 days of purchase. Products must be in new condition and in their original packaging. Some exclusions apply; please refer to our return policy page for details.